Privacy Policy SYNCD

Privacy Policy

Last Updated: December 18, 2025

Introduction

This Privacy Policy describes how SYNCD, operated by Tubolito GmbH (“we,” “our,” or “us”) collects, uses, and shares information when you use our mobile application (the “App”) available on iOS and Android platforms.

Information We Collect

Location Information

Our App collects and uses your device’s location data to provide location-based services and features. We may collect:

  • Precise location data (GPS coordinates)
  • Approximate location data (network-based location)

You can control location permissions through your device settings at any time.

Bluetooth Information

Our App accesses Bluetooth functionality on your device to:

  • Discover and connect to nearby Bluetooth devices
  • Communicate with paired Bluetooth devices
  • Maintain connections with authorized devices

We collect information about Bluetooth devices you connect to, including device identifiers and connection status.

Device Information

We may automatically collect certain information about your device, including:

  • Device type and model
  • Operating system and version
  • Unique device identifiers
  • Mobile network information

How We Use Your Information

We use the collected information to:

  • Provide and maintain the App’s core functionality
  • Enable location-based features and services
  • Facilitate connections with Bluetooth devices
  • Improve and optimize the App’s performance
  • Diagnose technical issues and provide customer support
  • Ensure the security and integrity of our services

Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • With your consent: When you explicitly authorize us to share specific information
  • Service providers: With third-party vendors who perform services on our behalf
  • Legal requirements: When required by law or to protect our legal rights
  • Business transfers: In connection with a merger, acquisition, or sale of assets

Data Retention

We retain your information only for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Your Rights and Choices

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Opt-out of certain data collection practices
  • Control location and Bluetooth permissions through device settings

Disabling Permissions

  • Location: You can disable location access in your device settings under App Permissions
  • Bluetooth: You can disable Bluetooth access in your device settings under App Permissions

Please note that disabling these permissions may limit or prevent certain App features from functioning properly.

Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

Children’s Privacy

Our App is not intended for children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy in the App and updating the “Last Updated” date. Your continued use of the App after changes constitutes acceptance of the updated policy.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take appropriate measures to ensure your information receives adequate protection.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: office@tubolito.com
Address: Tubolito GmbH, Pottendorfer Strasse 23-25 5.0.3 1120 Vienna, Austria

Platform-Specific Information

iOS

Location and Bluetooth permissions are managed through iOS Settings > Privacy & Security > Location Services and Bluetooth respectively.

Android

Location and Bluetooth permissions are managed through Android Settings > Apps > SYNCD > Permissions.


By using our App, you acknowledge that you have read and understood this Privacy Policy.

How to find your Tubolito product information

In case we ask you to submit product information about your Tubolito for quality review purposes, please send us the following two codes.

Step 1. Finding the Product Code of your Tubolito:
The product code is a 9 digit code next to the Tubolito logo on your tube.
In the example picture: 907111206

Step 2. Finding the Batch Code of your Tubolito:
The batch code is made up of 4 or 5 digits and a letter and is printed right underneath the name of your Tubolito.
In the example picture: 19465A

Thank you for your help and we hope you continue to enjoy using