Report A Problem

The highest possible quality of all our products is one of our most important concerns. We are sorry to hear you are having a problem with your Tubolito. Please choose one of the options below to continue.

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How to find your Tubolito product information

In case we ask you to submit product information about your Tubolito for quality review purposes, please send us the following two codes.

Step 1. Finding the Product Code of your Tubolito:
The product code is a 9 digit code next to the Tubolito logo on your tube.
In the example picture: 907111206

Step 2. Finding the Batch Code of your Tubolito:
The batch code is made up of 4 or 5 digits and a letter and is printed right underneath the name of your Tubolito.
In the example picture: 19465A

Thank you for your help and we hope you continue to enjoy using