{"id":51329,"date":"2021-02-11T14:51:07","date_gmt":"2021-02-11T13:51:07","guid":{"rendered":"https:\/\/tubolito.wpengine.com\/report-a-problem\/"},"modified":"2024-08-05T11:24:54","modified_gmt":"2024-08-05T09:24:54","slug":"support","status":"publish","type":"page","link":"https:\/\/www.tubolito.com\/de\/support\/","title":{"rendered":"Ein Problem melden"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"51329\" class=\"elementor elementor-51329 elementor-51244\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1f18c82 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1f18c82\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-f2fb624\" data-id=\"f2fb624\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e5c4f06 elementor-widget elementor-widget-heading\" data-id=\"e5c4f06\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">supportanfrage<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-efe26fc elementor-widget elementor-widget-text-editor\" data-id=\"efe26fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Die h\u00f6chstm\u00f6gliche Qualit\u00e4t aller unserer Produkte ist uns ein wichtiges Anliegen. Wir testen alle unsere Produkte in der Produktion mehrfach. Solltest du dennoch Fragen haben und Unterst\u00fctzung brauchen, f\u00fclle bitte folgendes Formular aus und wir werden uns um eine zufriedenstellende L\u00f6sung bem\u00fchen.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-30053e3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"30053e3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-0841957\" data-id=\"0841957\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-cfd4aac elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cfd4aac\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-d083cdf\" data-id=\"d083cdf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bc7c06a elementor-widget elementor-widget-heading\" data-id=\"bc7c06a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">SupportANFRAGE<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-ac913fb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ac913fb\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-a194b12\" data-id=\"a194b12\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ea3a2c6 elementor-widget elementor-widget-text-editor\" data-id=\"ea3a2c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Bitte f\u00fclle das Formular aus, um Support zu erhalten<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f238717 elementor-widget elementor-widget-button\" data-id=\"f238717\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/tuboportal.com\/support\/support.php\" rel=\"nofollow noopener\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">&gt;&gt; Go<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-424617a\" data-id=\"424617a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-000c0e9\" data-id=\"000c0e9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5aa6522 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5aa6522\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9f6148e\" data-id=\"9f6148e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2a9b227 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default\" data-id=\"2a9b227\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-11aad78\" data-id=\"11aad78\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b527a09 elementor-widget elementor-widget-shortcode\" data-id=\"b527a09\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">        <div id=\"tubolito-warranty-claim-form\" class=\"tubolito-warranty-claim-form claim-form\"><\/div>\n        <\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-8941755\" data-id=\"8941755\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-13e915b0 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"13e915b0\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7004d561\" data-id=\"7004d561\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-74ebea22 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"74ebea22\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-7da0fed\" data-id=\"7da0fed\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2fae7715 elementor-widget elementor-widget-heading\" data-id=\"2fae7715\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Produkt Finder<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3211f2af elementor-widget elementor-widget-text-editor\" data-id=\"3211f2af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Beantworte folgende Fragen um herauszufinden welcher Tubolito perfekt zu dir passt.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-222ce261 elementor-widget elementor-widget-tubolito-product-finder\" data-id=\"222ce261\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tubolito-product-finder.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"tubolito-product-finder-container\">\n            <script id=\"tubolito-product-finder-data\" type=\"application\/json\">{\"questions\":{\"productGroup\":{\"placeholder\":\"Welches Fahrrad f\\u00e4hrst du?\",\"answers\":[{\"value\":\"mtb\",\"label\":\"Mountain bike\"},{\"value\":\"e-mtb\",\"label\":\"E-Mountain bike\"},{\"value\":\"road\",\"label\":\"Road bike\"},{\"value\":\"cx-gravel\",\"label\":\"Cyclocross\\\/Gravel bike\"},{\"value\":\"bmx\",\"label\":\"BMX\"},{\"value\":\"city\",\"label\":\"City Bike\\\/Touring bike\"},{\"value\":\"folding\",\"label\":\"Folding bike\"},{\"value\":\"cargo\",\"label\":\"Cargo bike\"}],\"nextQuestion\":\"importance\"},\"importance\":{\"placeholder\":\"welche eigenschaft ist dir wichtig?\",\"answers\":[{\"value\":1,\"label\":\"hohe pannensicherheit\"},{\"value\":2,\"label\":\"geringes gewicht\"},{\"value\":3,\"label\":\"kleines packma\\u00df\"},{\"value\":4,\"label\":\"geringer rollwiderstand\"}]}},\"recommendations\":[{\"productGroup\":\"mtb\",\"importance\":1,\"recommendation\":[{\"product\":{\"slug\":\"mtb\",\"title\":\"MTB\",\"color\":\"#f0874a\",\"tube_image\":\"https:\\\/\\\/www.tubolito.com\\\/wp-content\\\/uploads\\\/2020\\\/12\\\/26-275-29-tube-graphic.png\",\"package_image\":\"https:\\\/\\\/www.tubolito.com\\\/wp-content\\\/uploads\\\/2025\\\/02\\\/tubo-mtb-product-packshot.png\",\"info_weight\":\"78g-84g\",\"info_tyre_width\":\"1.8\\\"-2.5\\\"\",\"info_valve\":\"SV Presta\",\"info_valve_image\":\"https:\\\/\\\/www.tubolito.com\\\/wp-content\\\/uploads\\\/2021\\\/02\\\/presta-valve.png\",\"product_id\":123269,\"product_link\":\"https:\\\/\\\/www.tubolito.com\\\/de\\\/produkt\\\/tubo-mtb\\\/\"}},{\"product\":{\"slug\":\"mtb-plus\",\"title\":\"MTB Plus\",\"color\":\"#ae4538\",\"tube_image\":\"https:\\\/\\\/www.tubolito.com\\\/wp-content\\\/uploads\\\/2020\\\/12\\\/275-29-plus-tube-graphic.png\",\"package_image\":\"https:\\\/\\\/www.tubolito.com\\\/wp-content\\\/uploads\\\/2025\\\/03\\\/tubo-mtbplus-product-packshot.png\",\"info_weight\":\"101g\",\"info_tyre_width\":\"2.5\\\"-3.0\\\"\",\"info_valve\":\"SV Presta\",\"info_valve_image\":\"https:\\\/\\\/www.tubolito.com\\\/wp-content\\\/uploads\\\/2021\\\/02\\\/presta-valve.png\",\"product_id\":122964,\"product_link\":\"https:\\\/\\\/www.tubolito.com\\\/de\\\/produkt\\\/tubo-mtb-plus\\\/\"}},{\"product\":{\"slug\":\"mtb-psens\",\"title\":\"MTB 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Presta\",\"info_valve_image\":\"https:\\\/\\\/www.tubolito.com\\\/wp-content\\\/uploads\\\/2021\\\/02\\\/presta-valve.png\",\"product_id\":122621,\"product_link\":\"https:\\\/\\\/www.tubolito.com\\\/de\\\/produkt\\\/s-tubo-mtb\\\/\"}}]},{\"productGroup\":\"mtb\",\"importance\":3,\"recommendation\":[{\"product\":{\"slug\":\"s-mtb\",\"title\":\"S-MTB\",\"color\":\"#c6c6c6\",\"tube_image\":\"https:\\\/\\\/www.tubolito.com\\\/wp-content\\\/uploads\\\/2020\\\/12\\\/26-275-29-tube-graphic.png\",\"package_image\":\"https:\\\/\\\/www.tubolito.com\\\/wp-content\\\/uploads\\\/2025\\\/02\\\/s-tubo-mtb-product-packshot.png\",\"info_weight\":\"42-43g\",\"info_tyre_width\":\"1.8\\\"-2.5\\\"\",\"info_valve\":\"SV Presta\",\"info_valve_image\":\"https:\\\/\\\/www.tubolito.com\\\/wp-content\\\/uploads\\\/2021\\\/02\\\/presta-valve.png\",\"product_id\":122621,\"product_link\":\"https:\\\/\\\/www.tubolito.com\\\/de\\\/produkt\\\/s-tubo-mtb\\\/\"}}]},{\"productGroup\":\"mtb\",\"importance\":4,\"recommendation\":[{\"product\":{\"slug\":\"s-mtb\",\"title\":\"S-MTB\",\"color\":\"#c6c6c6\",\"tube_image\":\"https:\\\/\\\/www.tubolito.com\\\/wp-content\\\/uploads\\\/2020\\\/12\\\/26-275-29-tube-graphic.png\",\"package_image\":\"https:\\\/\\\/www.tubolito.com\\\/wp-content\\\/uploads\\\/2025\\\/02\\\/s-tubo-mtb-product-packshot.png\",\"info_weight\":\"42-43g\",\"info_tyre_width\":\"1.8\\\"-2.5\\\"\",\"info_valve\":\"SV 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